If you have a problem that you can't resolve online, please call 1-800-XM-RADIO during the following hours:
Mon-Sat: 8 AM - 11 PM ET
Sun: 8 AM - 8 PM ET
Mon-Sat: 8 AM - 11 PM ET
Sun: 8 AM - 8 PM ET
XM Radio & Equipment
Where can I buy XM Equipment?
Where can I buy XM Ready radios?
Who are XM's auto manufacturing partners?
Who are XM's radio manufacturing partners?
Who installs XM radios?
What does XM Ready mean?
What is required to upgrade to XM?
Are there different antennas available?
Where can I get the manual for my radio?
Where can I update the firmware of my portable radio?
FCC Notice
What is required to get the XM stock ticker service?
What is channel blocking? What do the codes on my channel display mean?
Where can I buy XM Equipment?
- XM's distribution partners include Wal-Mart, Best Buy, Al and Ed's, CarToys, Cowboy Maloney's Electronic City, Crutchfields, Good Guys, Magnolia Hi-Fi, Mobile-One, RadioShack Dealer Franchisee, Sound Advice, Tweeter, Ultimate, Marine Audio, and LiveTV. Learn More...
Where can I buy XM Ready radios?
- You can buy XM Ready radios at thousands of consumer electronics, auto accessory, retail stores, and online. XM Radio's also come as an option at select automobile dealerships. Please visit our Dealer Locator to find a dealer near you.
Who are XM's auto manufacturing partners?
- XM's automobile manufacturing partners include General Motors Corporation, American Honda Motor Co., Inc., Toyota, Audi, and Nissan North America.
Who are XM's radio manufacturing partners?
- XM's radio manufacturing partners include Alpine Electronics, Inc., Blaupunkt, Bontec, Fujitsu Ten, Hyundai Autonet, Panasonic, Pioneer Electronic Corporation, Sony Electronics Inc., Audiovox, Clarion Co. Ltd., Delphi Delco Electronics Systems, Mitsubishi Electronics, Visteon, Pana-Pacific, and Sharp.
Who installs XM radios?
- Most XM radios can be installed at the place of purchase. We suggest that you ask your local retailer for their recommendation on how you should have your radio installed to ensure optimum performance.
We've put our radio hardware manuals online to help you get the most out of your XM Radio.
What does XM Ready mean?
- XM Ready means that the radio can be upgraded to receive XM programming and that your radio is fully compatible with the XM tuner module needed to receive the XM Radio service.
What is required to upgrade to XM?
- In order for an XM Ready radio to receive XM programming, you will need a XM Ready radio, a tuner box and an antenna. Cassette Adaptor and FM-modulated units are available and will work with your existing car or home stereo. The tuner box enables the radio to receive and transmit the XM signal. The antenna needs to be installed or mounted on the outside of the automobile where it will have the maximum exposure to the sky.
Are there different antennas available?
- There are several antenna configurations available to receive the XM signal. These configurations include a glass-mounted antenna, a roof-mounted antenna, and a magnet-mounted antenna. The customer can select the type of antenna that they want; however some radios come standard with certain antenna configurations. Additional antenna configurations may need to be purchased separately. Please see your retailer for details.
Where can I get the manual for my radio?
- Manuals are available for download at our Radio Hardware Manuals page.
Where can I update the firmware of my portable radio?
- XM will periodically offer updates, or "firmware upgrades" for your portable XM radio (Inno, Helix, or Nexus). Information on upgrading your firmware can be found on the Firmware Upgrade page.
FCC Notice
- Did you receive a notice from XM regarding a radio that exceeds the limits of FM transmission established by the FCC?
If so, please visit www.xmradio.com/fmmodinfo or call 1-866-410-0096 for detailed instructions.
What is required to get the XM stock ticker service?
- The XM stock ticker service is available only with certain XM receivers. Certain stock quote data on the Service is the intellectual property of the relevant provider or third parties that provide such data. All data is currently delayed by approximately 25 minutes. The data is protected by copyright and other intellectual property laws and all ownership rights remain with the relevant information service provider. All stock quotes with 4 or 5 character symbols are NASDAQ traded companies.
You may only use stock quotes retrieved from the Service for your own personal and non-commercial purposes. You may not sell or otherwise make any stock quotes available to anyone else. We are not responsible for any risk from any use or results of using any stock quotes.
Transmission of stock quotes may be subject to arbitrary delays beyond our control. Neither XM nor any stock quote provider is responsible for or warrants the accuracy, reliability, completeness or timeliness of the stock quote data. You acknowledge that XM and/or the information service provider is not responsible for and will not be liable to you or any third party for any losses arising from such delay and/or your use of and/or reliance on any such data. In no event will any information provider and/or XM be responsible for or otherwise liable to you for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages or lost profits resulting from your use of and/or reliance on such data and/or any delay or loss of stock quotes on the Service.
What is channel blocking? What do the codes on my channel display mean?
- Some XM programming may include explicit language. Channels with a frequent use of explicit language are indicated on your channel line-up and on the channel display with an "XL." Some other channels may also, from time to time, include explicit language, but are not designated on the channel line-up or channel display with an "XL." It is your responsibility to impose listening restrictions that you consider appropriate for yourself and/or others. Please contact our Listener Care Center 1-800-XM-RADIO (1-800-967-2346), for assistance with channel blocking.
Channel blocking is not available with the Online Service; therefore it is your responsibility to impose listening restrictions that you consider appropriate for yourself and/or others.
Furthermore, some programming may broadcast in Spanish or French and are indicated on your channel line-up and on the channel display with an "SP" or "FR" respectively. Additionally, certain music channels may contain commercials and are indicated on your channel line-up and on the channel display with a "CM". See chart below:
DESIGNATION DESCRIPTION XL May include frequent explicit language SP Channels broadcast in Spanish FR Channels broadcast in French CM These music channels include commercials.